Questions we get asked most often. If yours is not here, call +91 84518 62581 or email furnilook.com@gmail.com.
What does Furnilook sell?
Hand-carved teak and rosewood furniture — sofa sets, corner sofas, diwans and seating — in classic, royal and antique styles. Most pieces are made to order in our Mumbai workshop.
Are the pieces really solid wood?
Yes. Our frames are solid teak or solid rosewood, not veneer, ply or MDF. The wood used is named on every product page and in every quote.
How long does an order take?
Carved furniture is made to order. Depending on how much of the frame is carved, production takes 5 to 14 weeks. The exact timeline for your piece is on its product page and is confirmed in writing before you pay.
Do you deliver outside Mumbai?
Yes, and delivery is free anywhere in India — no freight is added at checkout. Inside Mumbai our own team also assembles and places the piece for you at no charge. Outside Mumbai, delivery is by our transport partners and assembly is not included. Full details are in our Shipping and Delivery Policy.
Can I change the size, wood or fabric?
Yes — that is the main advantage of buying something that is built rather than stocked. Tell us the measurements and the fabric you want and we will quote it. Custom specifications may change the price and the timeline.
What payment methods do you accept?
Online payments through Razorpay — UPI, debit and credit cards, net banking and wallets. For large orders we usually take an advance and the balance before dispatch; the split is agreed in writing with you.
Can I cancel my order?
An order can be cancelled within 24 hours of placing it for a full refund, as long as it has not been dispatched. Made-to-order and custom pieces cannot be cancelled once production has started, because the piece is being built to your specification. This is set out in our Cancellation and Refund Policy.
What if the furniture arrives damaged?
Inspect the piece at delivery. If it arrives damaged, defective or is not what you ordered, tell us within 48 hours with photographs. We will repair, replace or refund it in full, and we arrange the pickup at no cost to you.
Do you accept returns if I simply change my mind?
No. Because of the size and nature of the furniture, and because most pieces are built to order, we do not accept change-of-mind returns after delivery and installation. Returns are accepted only for damaged, defective or incorrectly supplied items.
Is there a warranty?
Yes. Warranty is stated on each product page — typically 3 to 5 years on the frame and 1 to 2 years on the upholstery. It does not cover normal wear and tear, water damage, or damage from misuse.
Do you offer a free consultation?
Yes. Send us your floor plan or room measurements and we will suggest sizes and layouts, and give you an honest price range, before anything is committed.