This Privacy Policy explains how Medal Foam Center (Proprietor: Iqurar Alam), operating under the brand name Furnilook, collects and uses your personal information on furnilook.com.
Information we collect
- Information you give us: name, delivery address, email address, phone number, and any details you provide in an enquiry, consultation request or order.
- Order information: the products you buy, order value, and delivery details.
- Technical information: basic usage data such as pages visited, browser type and approximate location, collected through cookies and analytics.
Payment information
We do not collect or store your card numbers, CVV, UPI PIN or net-banking passwords. Online payments are processed by Razorpay, and your payment credentials are submitted directly to the payment gateway. We receive only the payment status and a transaction reference.
How we use your information
- To process, deliver and install your order
- To contact you about your order, delivery schedule or a consultation you requested
- To handle returns, replacements, refunds and warranty claims
- To issue GST invoices and meet our legal and accounting obligations
- To improve our website and product range
We do not sell or rent your personal information to anyone.
Who we share it with
We share your details only with parties who need them to fulfil your order — our delivery and installation partners, our payment gateway, and, where required, government or tax authorities. They may use the information only for that purpose.
Cookies
This website uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not work correctly.
Data retention and security
We keep order and invoice records for as long as required under Indian tax law. We use reasonable technical and organisational measures to protect your information, though no method of transmission over the internet is completely secure.
Your rights
You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Write to furnilook.com@gmail.com and we will respond within 30 days. Note that we may need to retain invoice and tax records even after such a request.
Children
This website is not intended for use by anyone under 18 years of age.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Contact
Medal Foam Center (Furnilook) · GSTIN: 27AZUPA0099A1ZH
Ground Floor, Shop No 61, Old Collector Compound, Plot No 21, Gate No 5, Malwani, Malad West, Mumbai Suburban, Maharashtra – 400095
Email: furnilook.com@gmail.com · Phone: +91 84518 62581